What Customers NEED to Know?

 

Question 1 – Should I clean my Carpets as recommended by my Carpet Manufacturer’s Warranty?

Answer 1 – Yes. Always follow the guidelines specified in your Manufacturer’s Carpet Warranty. Use a Qualified Carpet Cleaner like Dry Clean Carpets who have been Professionally Trained and Accredited to clean your Carpets (Dry or Steam or Truckmount or The Best Carpet Cleaning system) and Rugs according to your Manufacturer’s Warranty specifications.

Question 2 – How often should my Carpets be Cleaned?

Answer 2 – The Australian and New Zealand Standard AS/NZS 3733:1995 recommends intervals of between 12-18 months. Failure to Professionally Clean your Carpets (and or Rugs) regularly reduces the average 12-year life span of your Carpets.

Therefore, failure to keep a regular carpet cleaning schedule will lead to incurring expensive Carpet Laying and added purchasing costs to prematurely replace your Home’s Carpets and Rugs. Regular, Professionally Cleaned Carpets, will save you money and also save you time from shopping for a Carpet Layer (Contractor-Labour and Wages) and new Underlay and new replacement Carpets.

Question 3 – Wouldn’t it just be easier and cheaper to hire a Bunnings or Coles or Woolworths small portable Carpet Cleaning machine and clean the Carpets, Rugs, Mats and Mattresses myself?

Answer 3 – No. The reason is: domestic and Supermarket hire vacuum cleaning machines are very expensive to hire; specifically, as the carpet cleaning chemicals are sold in very small quantities and this results in the machine hire and purchase costs for the cleaning chemicals being an expensive and time-consuming process.

These small portable hire carpet cleaning machines don’t have a commercial-industrial strength rotating beta brush vacuum, with HEPA filters that get deep into the Carpet Pile or Rug Pile to remove the 74%-79% of dry soil matter in Carpets and Rugs.

Small domestic vacuum cleaners and small portable Hire Carpet Cleaning machines often only have one very poor quality small vacuum motor that are unable to completely suck up dry particle matter like dirt, sand, grit, cat fur or dog hair and human hair etc. Additionally, these domestic quality hire carpet cleaning machines don’t have a Hot Water Heater, so they use an inferior cold water pump (usually only 50psi) that doesn’t have enough water pressure to clean the carpets or enough vacuum power to suck up the cold dirty water from the Carpets or Rugs.

These small domestic portable Hire Carpet Cleaning Machines usually leave lots of chemicals and water cleaning residues behind in the Carpet and Rugs. They also often use poor-quality cleaning products (e.g. silicon-based cleaning chemicals that actually attract dirt, dust and grime) which just won’t ever clean properly!

Consequently, your Carpets and Rugs might have large brown or gray coloured patches in the carpet and Rugs the next day after being cleaned. This is caused from too much water mixing with dirt, sand and grit that has been left behind after the cleaning process and hasn’t been properly removed (commonly known as wicking).

When the water evaporates it picks up dirt, grit, sand etc. and pulls up the muck to the top of the carpet surface as the water and dirt mixture evaporates for everyone to see; especially your housemate, Landlord, Property Manager or Real Estate Agent! This is especially common with slow drying times (i.e. 8 or more hours). Expensive low quality cleaning chemicals, poor-quality machinery and untrained Carpet Cleaners often result in wicking and rapid re-soiling of your Carpets and Rugs after being cleaned with domestic hire carpet cleaning machines. So they’ll look much dirtier than before they were incorrectly cleaned!

If this has happened to you, or your Carpets or Rugs have got brown or gray patches or you need to get your regular annual carpet clean or you want to make sure you get your End-of-Lease (Bond) money back, then just Call: 0430 774 493 or Email Us via our Online Enquiry Book in Now or Get a Quote Form: on the right-hand side at the top of the web page or Click HERE or Click HERE to send us an SMS Text Message Now to Book in Today and our Carpet Cleaning Technician will come and clean your Carpets and Rugs properly for you.

Question 4 – Why are some Carpet Cleaners advertised prices so cheap and then after they’ve cleaned the Carpets, the price goes up way above the advertised price and industry standard?

Answer 4 – This is a really old trick called “Bait and Switch” advertising, which often focuses on charging extra for every single spot and stain on the Carpet. The goal is to attract customers with a bargain basement super low price to get your business. Then after they’ve shown up for the job, they charge you for all sorts of added extras that get heaped on top of your original cheap quoted price. The end result is that you pay a lot more than you would have for a reputable Carpet Cleaner.

We do not rip customers off or engage in dishonest dodgy industry practices! Our focus is on gaining long-term Customer Loyalty through high-quality customer service, so we stand by our 14 Day: 100% Service Guarantee.

Question 5 – Why are some Carpet Cleaners so much cheaper than others?

Answer 5 – The answer is simple: much more time is needed to do the job properly, as well as high-quality cleaning chemicals and the correct commercial-quality carpet cleaning machines. Cheap Carpet Cleaners are often really really fast, they cut corners on quality and processes to save time and often don’t even bother to use any Carpet Cleaning cleaning chemicals to save themselves money and reduce their time Cleaning your Carpets. For example: the most important process in Carpet Cleaning is vacuuming and they won’t dry vacuum your carpets at all.

Most cheap Carpet Cleaners will pretend to use cleaning chemicals, but will only use cold water to save themselves money! So the Carpet’s aren’t being cleaned with burning hot water; instead, they’re being wet with cold water, as the cheap Carpet Cleaners won’t use any cleaning chemicals or Hot Water.

So your carpets are really getting rinsed with cold water, not cleaned with burning hot water and commercial-quality carpet cleaning chemicals. Cutting corners will show in the finished result (often the next day), with brown and gray wicking spots appearing as the Carpets dries and pulls up all of the hidden dirt that’s not been removed from deep within the Carpet pile and Rug Pile.

Cheap Carpet Cleaners don’t clean to the Australian and New Zealand Standards AS/NZS 3733:1995. Usually, cheap prices are offered by untrained operators who are uneducated, and unprofessional, frequently presenting their Business with poor quality machinery, no work uniform and looking like rough scruffy untrained operators.

Within the Carpet Cleaning Industry, they’re called “Cowboys” usually they don’t have any insurance or stand by a 14 Day: 100% Satisfaction Guarantee on their work! They have a Drive Way Warranty: once they’re out of your Drive Way, your Warranty is gone, like they are! So if there are any problems with their services or the quality of their work, you’ll find it extremely difficult to get your problem resolved or End-of-Lease (Bond) money back!

Just forget about being reimbursed for any water or chemical damage they do to your carpets, rugs or property. Consequently, if your Carpet, Rug, Upholstery Sofa, Couch or Lounge Suite or Mattress is destroyed or ruined, especially wool carpet or expensive rug, you’ll have to pay to have it repaired or replaced yourself!

You really do get what you pay for in the Carpet Cleaning Industry! It can be very expensive getting your carpets re-cleaned after using a cheap and nasty Gold Coast to Tweed Heads “Cowboy” Carpet Cleaner; they really are cheap and nasty! So if you want Carpet Cleaners you can trust! Just give us a Call on: 0430 774 493 or Email Us via our Online Enquiry Book in Now or Get a Quote Form: on the right-hand side at the top of the web page or Click HERE or Send us an SMS Text Message Now to Book in Today.

Question 6 – Why do Carpets and Rugs get dirty really quickly after an unqualified Carpet Cleaner cleans them?

Answer 6 – Most unqualified Carpet Cleaners do not dry vacuum and skip other very important cleaning processes to save time, so they’re really fast doing the job, usually in half the required time. That’s how they’re able to offer much cheaper quoted prices. They also often don’t even use any Cleaning Chemicals at all, just cold water or they use poor quality (cheap) Cleaning products. If they use silicon-based Cleaning products, your Carpet will quickly attract and retain dirt, grit and sand instead of repelling it, like the commercial quality Chemicals we use do.

They also often have poor-quality machinery that is unable to effectively and efficiently clean Carpets, Rugs, Mattresses, Sofas, Couches and Lounge Suites or Upholstery. That’s why your Carpets will re-soil quickly and look dirtier than before you had them cleaned. Cheap prices all too often lead to poor quality sub-standard work. If you want your possessions cleaned properly, always use a Local Gold Coast to Tweed Heads Carpet Cleaning Company like us that adheres to the Australian and New Zealand Standard AS/NZS 3733:1995.

Question 7 – When I have my Carpets and Rugs Professionally Cleaned; what Spots and Stains can I expect to be removed as part of the Carpet Cleaning processes?

Answer 7 – A Spot is a foreign substance that has stuck, but hasn’t yet set into a Stain on your Carpet or Rug Fibres. Uncleaned: Carpets, Rugs, Mattresses, Lounges and Upholstery with blemishes or marks are typically referred to as Stains. An advanced Spot that hasn’t been treated will turn into a Stain as it dries and sets.

The majority of Spots and Stains (85% to 90%) are removed or drastically lightened during the Dry Carpet Cleaning or Steam Carpet Cleaning processes. Consequently, that’s why it’s not possible to promise that every Stain can be removed once it’s set. That’s why it’s so important to immediately treat a Spot to stop it becoming a Permanent Stain, as some untreated Spots dry and turn into Permanent Stains.

Free of Charge, we teach our Customers how to stop Spots from becoming Stains! Additionally, we also offer Specialised Stain Removal Treatments for permanent stains. Just ask us to give you a Free Quote by Calling: 0430 774 493 or Email Us via our Online Enquiry Book in Now or Get a Quote Form: on the right-hand side at the top of the web page or Click HERE or Send us an SMS Text Message Now to Book in Today.

Question 8 – How do I get rid of the bad Urine odour or horrible Excrement smell in my Carpets, Mats, Rugs, Sofa Lounge or Mattress?

Answer 8 – We are the Gold Coast to Tweed Heads Pet Stain Odour Cleaning Specialists. Unlike our competitors, we offer a 14 Day: 100% Satisfaction Guarantee on our Pet Stain Cleaning!

Most off-the-shelf products sold in your local Supermarket or Pet Stores are unable to permanently mask or completely hide or remove bad smells like Urine and Excrement; these spray-on products are merely temporary masking agents, that hide bad smells in your Carpets, Mats, Rugs, Sofa, Couch, Lounge Suites or Mattresses for a short period of time.

Our Local Professionally Trained Technicians use powerful neutralizing chemicals, oxidising agents and or enzyme treatments that devour or destroy the bacteria in protein-causing sewage odours. Consequently, if the bad Urine ammonia smells aren’t Professionally Cleaned and treated with specialised commercial grade quality Cleaning products with Hot Water Extraction equipment to dissolve, suspend and flush out contaminants like odour-causing residues, the bad Urine ammonia sewage smell remains and lingers indefinitely; especially on hot humid warm days or rainy wet days (e.g. a strong ammonia smell on days where the air is very humid and re-moistens the Urine and Excrement odour affected areas).

Question 9 – Can Mould grow on or in my Carpet, Rug and Air Conditioners?

Answer 9 – Yes, the Gold Coast to Tweed Heads region has the perfect weather and climate for mould to grow and spread. Mould can grow in your Carpet, Rug and Air Conditioners when the right conditions exist; for example:

• Dry Soil matter (uncleaned dirty Carpets, Rugs, Mats, Lounges, Upholstery or Mattresses)
• A ready supply of water (including rain and high air moisture areas: Air Conditioners) for the mould to grow; this includes backing materials (e.g. Carpet underlay).
• A moderate temperature (e.g. between 20-30 Degrees Celsius).
• Poor ventilation (e.g. limited air movement, non-existent wind, breezes or hallway drafts).
• Several days for the Mould to grow in the above conditions.

Please Note: To inhibit mould growth, turn the fans or Air Conditioners on in the Home, if it’s not raining, you can open windows to increase airflow. Air movement dries the air and impedes mould growth.

Question 10 – How do I know what to look for in a quality Gold Coast to Tweed Heads Carpet Cleaner near me?

Answer 10 – Firstly, they should be Trained and Qualified to clean to Australian and New Zealand Standard AS/NZS 3733:1995. Hence, they should vacuum north to south and then east to west to remove all of the dry particle matter (i.e. 74%-79% of all dust, dirt, grit and sand) in your Carpets or Rugs.

The Carpet Cleaner near you should use a commercial quality biodegradable high-quality Pre-spray to aid soil, spot and stain removal. They should use: Dry Carpet Cleaning or Steam Carpet Cleaning (including Truckmount Steam Carpet Cleaning) as each process are proven Carpet Cleaning and Rug Cleaning systems. If they don’t offer all of these Carpet Cleaning systems: buyer beware! As they will provide false misinformation that only pushes whichever service they use: as supposedly the Best, as they don’t offer other Carpet Cleaning systems.

Your Carpets should be residue-free, looking and feeling clean. They should turn ceiling fans on and Air Conditioners on if preferred and rake your Carpets to aid drying and set the Carpet Pile direction for aesthetic beauty. If they don’t deliver these services, then they’re not Cleaning your Carpets properly (i.e. AS/NZS 3733:1995).

Question 11 – Will the Carpet Cleaning Technician move my furniture for me when they Clean?

Answer 11 – Yes, and sometimes no. Insurance companies do not allow or provide Insurance coverage to Carpet Cleaners to undertake Removalist’s work. Our Technicians are Professionally Institute of Inspection Cleaning and Restoration Certification (IICRC) Trained and Accredited Carpet Cleaners. We are not Trained or Accredited Removalists. However, at the Customers’ own risk, with your authority to do so: on a case-by-case basis, we can relocate inexpensive light or small items that can be easily moved by one Carpet Cleaning Technician.

To improve Cleaning efficiency and Customer satisfaction, we encourage Customers to pre-emptively move furniture, bed linen, pillows, clothes, shoes, toys, bats, balls etc. out of the way of cleaning areas prior to your Booking time and our arrival.

Question 12 – What are the normal drying times for Professionally Dry Cleaned Carpets or Steam Cleaned Carpets?

Answer 12 – A Dry Cleaned Carpet will normally be able to be walked on immediately, the Carpet or Rug should be dry within 30 minutes or sometimes up to an hour.

A Steam Cleaned Carpet will normally dry within 8 hours (the average is 4 hours). Where Customers want to walk on the carpets straight after being cleaned.

We offer Customers free Shoe Booty protectors or they can wear their own white socks. So our Professionally Cleaned Carpets can be walked on immediately if needed.

Question 13 – Will my Carpets be soggy wet after being Carpet Cleaned or can I walk on the Carpets straight away after being Professionally Carpet Cleaned?

Answer 13 – No, the Carpet will not be soggy wet after we have Professionally Cleaned your Carpets. Yes you can walk on your cleaned carpets. Our Local Professionally Trained Carpet Cleaners will only clean the Carpet fibers and Rug fibers. The Carpet underlay, backing materials, floorboards or concrete slab won’t ever get wet.

If you use a cheap Gold Coast to Tweed Heads Carpet Cleaner who leaves excess water in the Carpets or Rugs (e.g. still wet after 12-24 hours or really soggy when walked on); just give us a Call on: 0430 774 493 or Email Us via our Online Enquiry Book in Now or Get a Quote Form: on the right-hand side at the top of the web page or Click HERE or Send us an SMS Text Message Now and we’ll dry your wet soggy carpets Today.

Please Note: irreversible Carpet damage can occur if you have wet Carpet or Rugs for more than 24 hours (e.g. mould growth commences).

Question 14 – Is there a Booking cancellation fee if Customers don’t give sufficient notice?

Answer 14 – Only if you don’t give at least 24 hours notice. However, rescheduling your Booking time for a more suitable time and date is very much encouraged. We prefer long-term repeat Customers; so we ask Customers to reschedule their Bookings, so that our $95 cancellation fee is the exception rather than the norm.

Question 15 – Does Dry Clean Carpets Guarantee their Workmanship and Customer Service?

Answer 15 – Yes. Absolutely! We adhere to the Australian and New Zealand Standards AS/NZS 3733:1995 and Upholstery AS/NZ 4849.1: 2003 and the Institute of Inspection Cleaning and Restoration Certification (IICRC) S100, S300 and S500 Standards.

Our Gold Coast to Tweed Heads Customers receive a 14 Day: 100% Satisfaction Guarantee on all of our Certified Technician’s work. If customers aren’t totally satisfied, then give us a Call on: 0430 774 493 or send us an Email and we’ll return free of charge.

We specialize in: regular Annual maintenance Carpet Cleaning, Real Estate Agent periodic property inspections and End-of-Term Rental Tenancy Agreement Leases (e.g. Bond Cleaning, Carpet Cleaning (Dry or Steam or Truckmount), Carpet Repairs and Pest Control). So just Call: 0430 774 493 or Email Us via our Online Enquiry Book in Now or Get a Quote Form: on the right-hand side at the top of the web page or Click HERE or Send us an SMS Text Message Now to Book in Today.